support

Get help with Memora

Installation, activation, troubleshooting, or anything else — we're happy to help.

For installation help, activation issues, or general questions, email us and we'll get back to you.

Many common questions — system requirements, privacy, licensing, and more — are already answered.

For a refund request or a question about a purchase made via Paddle, see our refund policy first.

Installation: Memora installs per-user and does not require administrator rights. If the installer won't run, make sure Windows Defender / your antivirus isn't blocking a new download.
Activation: Activation requires a brief internet connection to verify your license key. After that, Memora works offline.
Trial & Free: Both currently share a 200-photo cap. Purchasing Memora Personal removes that cap.
Uninstalling: Uninstalling Memora only removes the application itself — it never modifies or deletes your original photos.