Refund & Cancellation Policy
This Refund & Cancellation Policy applies to purchases of Memora software and works alongside our Terms of Service. Memora Personal is currently sold as a one-time purchase — a single payment for a perpetual license, not a recurring subscription. The price is shown on the Pricing page at the time of purchase.
Refund Eligibility
Customers may request a full refund within 14 days of the original purchase date, for any reason. No deduction is made for payment-processing charges — an approved refund returns 100% of the amount paid. Requests made more than 14 days after purchase are not eligible for a refund under this Policy, except as otherwise required by applicable law or described in Abuse & Fraud below.
Technical Problems
If Memora cannot be installed, activated, or reasonably used because of a technical problem, please contact us first at info@panthersoft.net so we can help resolve it — for example, by re-sending your license key or troubleshooting an activation problem. We want the opportunity to fix a genuine technical problem where appropriate, though this does not reduce your right to a refund within the 14-day window above.
Duplicate or Accidental Purchases
Reasonable requests involving duplicate or clearly accidental purchases (for example, a double-submitted payment) will be reviewed and, once verified, refunded in full.
Refund Process
To request a refund:
- Contact us at info@panthersoft.net or via our Support page;
- Include your order/receipt reference, the email address used at checkout, and the reason for your request; and
- We will review your request and respond with our decision.
Refund Processing
Approved refunds are processed through the payment provider used for the original transaction (expected to be Paddle, once online purchasing is available — see Terms of Service), back to your original payment method. We do not currently have a confirmed processing-time estimate to publish; we will let you know what to expect when your refund is approved.
Abuse & Fraud
We reserve the right to decline a refund, and to suspend or revoke a license, where we reasonably believe a purchase involved payment fraud, or where a customer engages in repeated or abusive refund requests inconsistent with genuine dissatisfaction with the product.
Applicable Law
Nothing in this Policy limits any refund, warranty, or other right you may have under applicable consumer-protection law that cannot be waived by agreement. Where applicable law provides greater refund rights than this Policy, applicable law governs.
Contact
For any refund, cancellation, or billing question:
- Email: info@panthersoft.net
- Or use our Support page