support

Get help with Memora

Installation, downloads, activation, licensing, or anything else — we're happy to help.

For installation help, activation issues, or general questions, email us and we'll get back to you.

Many common questions — system requirements, privacy, licensing, and more — are already answered.

For a refund request or a question about a Memora Personal purchase, see our refund policy.

Download: Get the latest installer from the Download page — free, no sign-up.
Installation: Memora installs per-user and does not require administrator rights. If the installer won't run, make sure Windows Defender / your antivirus isn't blocking a new download.
Activation & Licensing: Activation requires a brief internet connection to verify your license key. Memora then works entirely offline until you next activate, start a trial, or manually check your license status - there's no automatic background check. See Pricing for how Free, Trial, and Personal licenses work.
Trial & Free: Both currently share a 200-photo cap. Purchasing Memora Personal removes that cap.
Updates: Memora Personal includes free updates and bug fixes for your version. See Terms of Service for how future major versions are handled.
Photo organization: Questions about face grouping, naming people, duplicates, or organizing by album are answered in our FAQ.
Technical problems: If Memora won't install, activate, or run correctly, email us with a description of the issue and we'll help troubleshoot it.
Uninstalling: Uninstalling Memora only removes the application itself — it never modifies or deletes your original photos.
Refund requests: See our Refund & Cancellation Policy for eligibility (14 days, full refund) and how to request one.